1. Agreement
By creating an account, joining the waitlist, or using mailme.nz (including webmail, IMAP/SMTP, mailme Cloud, and “Login with mailme”), you agree to these Terms and our Privacy Policy.
If you do not agree, do not use the service.
2. The service
mailme.nz provides:
- an @mailme.nz email address and mailbox
- webmail access
- optional cloud storage (files, calendar, contacts) powered by Nextcloud
- identity / single sign-on for apps that you authorise (including freehosting.nz tools)
Features may change as the service develops. Early-access or free tiers may be limited in capacity, availability or support.
3. Eligibility and accounts
- You must provide accurate information and keep your password secure.
- You are responsible for activity under your account.
- One person should not abuse signup systems to hoard many handles for resale or spam.
- Sign in on the website and set your own password after the mailbox is ready. We email you if you do not. An address that stays unused, or that goes 60 days without a website sign-in, may be closed and the name released, as described under Suspension and termination.
- We may refuse, suspend or reclaim addresses that are reserved, abusive, misleading, or required for the operation of the service.
4. Acceptable use
You must not use mailme.nz to:
- send spam, phishing, malware or bulk unsolicited commercial email
- harass, defame, or unlawfully target others
- host or distribute illegal content, or content that infringes others’ rights
- attack, probe or disrupt our systems or other networks
- bypass security, quotas or access controls
- resell the service or your account without our written permission
We may filter mail, rate-limit, quarantine or block traffic that appears abusive, and we may suspend accounts that harm the service or other users.
5. Email and delivery
Email delivery depends on the wider internet and third-party providers. We do not guarantee that every message will be delivered, accepted by recipients, or free of spam filtering on either side. You are responsible for lawful use of any mailing you send.
6. Cloud storage and quotas
- Free accounts include a limited cloud quota (currently 10 GB unless we state otherwise).
- Paid plans increase quota while your subscription remains active and in good standing.
- If a subscription ends or payment fails, quota may return to the free allowance; you are responsible for reducing usage or exporting data before that happens.
- We may set technical limits (upload size, sharing, apps) to keep the platform stable.
7. Paid plans and billing
Paid cloud upgrades are billed through Stripe. Prices are shown in New Zealand dollars (NZD) unless stated otherwise. By subscribing you authorise recurring charges until you cancel via the billing portal or account tools we provide. Taxes may apply where required. Refunds are handled case by case unless a law requires otherwise.
8. Your content
You retain ownership of your mail and cloud content. You grant us a limited licence to store, process and transmit that content only as needed to provide the service (including backups, spam/virus filtering, and delivery).
You must have the rights to the content you store or send.
9. Single sign-on
When you use mailme to sign into freehosting.nz or another application, that application may receive limited identity information (such as email and a user identifier). Use of those apps is also subject to their own terms and policies.
10. Availability and changes
We aim for reliable service but do not warrant uninterrupted or error-free operation. We may modify, suspend or discontinue features with reasonable notice where practical. Maintenance and security work may cause downtime.
11. Disclaimer and liability
The service is provided “as is” to the extent permitted by New Zealand law. We do not exclude liability that cannot be excluded under the Consumer Guarantees Act or other mandatory law. Where we are allowed to limit liability, our total liability for any claim relating to the service is limited to the greater of NZD $50 or the amount you paid us for the service in the three months before the claim.
We are not liable for indirect or consequential loss, lost profits, or data loss, except where the law does not allow that exclusion.
12. Suspension and termination
You may stop using the service and request account closure. We may suspend or terminate accounts that breach these Terms or create a security risk.
We email the address you signed up with about signing in on the mailme.nz website:
- About 48 hours after the mailbox is ready, if you have not signed in, one reminder. It points you to the temporary password in the welcome email, or to Forgot password.
- About 30 days after the mailbox is ready, if you still have not signed in, one further email. It asks you to sign in and set a password so you can keep the address. If you do not want the address, or you do not sign in after that notice, we may delete the signup, the mailbox and any mail, and make the name available again.
- If you have signed in, and then not again for about 30 days and for less than 60 days, one check-in asking how you are getting on and whether you need help. That check-in is not a closure notice. If you sign in and later stay away for another 30 days, we may send it again.
- If you have not signed in for about 60 days, the same keep-your-address email as the 30-day note. That covers a mailbox that has never been signed in to, and a mailbox whose last website sign-in was about 60 days ago. It is the only sign-in email we send that day. If you do not want the address, or you do not sign in after that notice, we may delete the signup, the mailbox and any mail, and make the name available again. Someone who has signed in can receive it again only after a later sign-in and another 60 days away. Someone who has never signed in receives it once.
After an account is closed, mail and cloud data may be deleted in line with our Privacy Policy.
13. Governing law
These Terms are governed by the laws of New Zealand. Courts of New Zealand have exclusive jurisdiction, subject to any non-excludable consumer rights.
14. Contact
questions@mailme.nz · Privacy Policy
These Terms are a practical summary for a small NZ-hosted service and are not legal advice. Consider a solicitor review before relying on them for high-risk commercial use.