FAQ
Common questions about mailme.nz — New Zealand email, webmail, apps, and cloud.
Is mailme free?
Email is offered as early access / free tier subject to fair use. Cloud includes 10 GB. 256 GB is $1.95 NZD/month and 512 GB is $2.95 NZD/month.
Where is my data hosted?
In New Zealand where practicable. See the Privacy Policy and NZ-hosted email.
What is a New Zealand hosted email address?
mailme gives you a clean @mailme.nz mailbox with webmail and standard IMAP/SMTP — an independent NZ-focused alternative to global free providers. More: New Zealand hosted email.
I forgot my password
Use Forgot password on the sign-in page. We email a one-hour link to set a new password (the same one for webmail, IMAP and Login with mailme).
What if I have not signed in?
If you have not signed in on the website about 48 hours after your mailbox is ready, we email the address you signed up with, once. If you still have not signed in after about 30 days, we email you again. After that notice we may delete the signup, the mailbox and any mail, and release the name. If you have signed in and then stay away for about 30 days, and for less than 60 days, we send a short check-in asking if you need help. That check-in is not a closure notice. If you have not signed in for about 60 days, we send the same keep-your-address email. After that notice we may delete the signup, the mailbox and any mail, and release the name. The detail is in the Terms of use and the Privacy Policy.
How do I open webmail?
mailme.nz/webmail — same password as your account.
How do I add my phone?
See Phone setup or the summary on Email apps. IMAP port 993; SMTP prefer 465 SSL/TLS (or 587 STARTTLS).
How do I set up Thunderbird?
Step-by-step: Thunderbird setup.
Should I use SMTP port 465 or 587?
Both work with mailme. Prefer 465 + SSL/TLS — encryption starts immediately. Use 587 + STARTTLS if that suits your app or network better. More: Email apps.
What is freehosting.nz?
A hub of NZ-built tools (power bills, budget, car data, and more). Many use Login with mailme. Hub: www.freehosting.nz.
I paid for cloud but still see 10 GB
- Open Cloud and log in once
- Account → Apply quota to Nextcloud
More detail: Cloud help.
Can I delete my account?
Use account / mailbox settings where offered, or email questions@mailme.nz. Closing removes access; backups may lag briefly as described in the Privacy Policy.
Where can I read more / talk to other users?
Wiki for longer guides · Forum for discussion (Login with mailme).
Who do I contact?
questions@mailme.nz · service status: status page